Terms and conditions

GENERAL CONDITIONS OF PURCHASE LA MADAME BLONDE
This document (together with the documents mentioned therein) contains the conditions that regulate the use of this website ( www.lamadameblonde.it) and the purchase of the items contained therein (hereinafter the “Conditions”).
  1. 1. OUR DATA
The sale of products through this site is managed by LA MADAME BLONDE di Simona Picone, with registered office in Arezzo, telephone number 3881591707, email address lamadameblonde@gmail.com, contact details available in the " contacts " section of this site www.lamadameblonde.it
  1. 2. YOUR DATA AND YOUR ACCESS TO OUR WEBSITE
The information or personal data provided by the user will be processed in accordance with what is established in the Data Protection Policies. By using the website, you authorize us to process such information and personal data and declare that all information and/or data information provided to us are accurate and truthful.
  1. 3. USE OF OUR WEBSITE
By using this website and/or placing orders through it, you agree to:
(I) use the website only to carry out legally valid queries or orders;
(II) not to place false or fraudulent orders. If we have plausible reasons to believe that an order of this nature has been placed, we will be authorized to cancel it and inform the competent authorities;
(III) provide us with your e-mail address, postal address and/or other contact details truthfully and correctly. Likewise, you consent to our use of this information to contact you (if necessary, please read the Personal Data Protection Policy).
If you do not provide us with all the information we need, we will not be able to process your order.
By placing an order through this website, you guarantee that you are of legal age (18 years or older) and that you have the legal capacity to enter into binding contracts.
  1. AVAILABILITY OF THE SERVICE
The articles offered through this website are available exclusively for delivery on European territory. It is possible to place an order from another member state of the European Union through this website.
  1. MODE FOR PERFORMING THE CONTRACT
To place an order, you must follow the online purchase process and click on "Authorize payment". Subsequently, you will receive an email confirming receipt of your order (the “Order Confirmation”). All orders will be subject to our approval of which you will be informed by us sending you an email confirming that your order is being dispatched (the “Dispatch Confirmation”). The order details will be summarized in the downloadable electronic receipt after completing the payment and completing all the mandatory fields. The contract for the purchase of a product between us and you (the “Contract”) will only be concluded when we send you the Dispatch Confirmation.
Only the products indicated in the Shipping Confirmation will be the object of the Contract. We will have no obligation to supply you with any other product which has not been ordered until it is confirmed to you in the Dispatch Confirmation that such product has been dispatched.
  1. PRODUCT AVAILABILITY
All product orders are subject to product availability. In this sense, in the event of supply problems, or if there are no items in stock, we reserve the right to provide you with information relating to replacement products of equal or superior quality and value, which you
can decide to order. If you do not wish to place an order for such replacement products, we will refund any amounts already paid by you.
  1. 7. REFUSAL TO PROCESS AN ORDER
We reserve the right to remove any products from this website at any time and/or to delete or edit any materials or content therein. Whilst we will always endeavor to process all orders, there may be exceptional circumstances which require us to refuse to process orders after the Order Confirmation has been sent, and we reserve the right to do so at any time.
We have no liability to you or any third party for removing any products from this website, deleting or editing any materials or content on the website, or failing to process your order after it has been submitted. of the Order Confirmation.
  1. 8. DELIVERY
Without prejudice to the provisions of the previous article ... and except where extraordinary circumstances arise, we undertake to do everything in our power to send the order of the product(s) indicated in the relevant Shipping Confirmation by the date indicated in that Shipping Confirmation or, if no delivery date is specified, within a maximum of 30 days from the date of the Order Confirmation.
However, there may be delays due to various reasons such as unforeseen circumstances or the delivery area.
Please note that no home deliveries are made on Saturdays and Sundays.
For the purposes of these Conditions, the "delivery" will be considered as having occurred or the order "delivered" through the acquisition, by you or by a third party indicated by you, of the material availability or in any case control of the products.
8.1 Failure to deliver
If we are unable to complete delivery of your order, we will try to find a safe place to leave it. If this is not possible, your order will be sent to the forwarder's depot. In this case, we will leave you a notice specifying the location of your order and how to arrange a new delivery. If you are unable to be present at the delivery location at the agreed time, we ask you to contact us again to agree a new delivery date.
  1. PRICE AND PAYMENT
12.1. Price
The price of the products will be as indicated from time to time on our website, except where there is an obvious error.
The prices on the website exclude shipping costs, which are to be added to the total amount to be paid, as indicated in our Buying Guide - Shipping Costs.
Prices may change at any time; however (except where previously stated) possible changes will not affect orders for which we have already sent an Order Confirmation.
Once you have selected the items you wish to purchase, these items will be added to your cart and the next step will involve completing the order and paying. To this end, you must follow the purchase instructions, entering or verifying the information requested at each step of the purchase process.
12.2 Payment
You can make payment with Visa, Mastercard, American Express, PayPal credit cards, bank transfer.
To reduce the risk of unauthorized access, your card details will be encrypted. Once we receive your order, we will pre-authorize your credit card to ensure you have sufficient funds to complete the transaction. Your card will be charged when your order leaves our warehouses.
If the chosen payment method is PayPal, the charge will be made when the order is confirmed.
We inform you that payments made through this online platform, as well as, if necessary, refunds in your favor, will be managed by LA MADAME BLONDE di Picone Simona
Credit cards will be subject to verification and authorization by the issuer of the same, but if this body does not authorize payment, we will not be responsible for any delay or non-delivery and we will not be able to complete any Contract with you.
  1. PURCHASE AS A GUEST
The function of purchasing products as a guest is also available on this site. With this purchase method, you will only be asked for those data that are essential to process your order. Upon completion of the purchase process, you will be given the option to register as a user or continue as an unregistered user.
14. RETURNS/EXCHANGES POLICY
14.2 Conventional right of withdrawal
In the case of a contract for the purchase of products and services concluded by a consumer Buyer, the latter will have the right to withdraw from the contract itself, pursuant to and for the purposes of article 52 et seq. of the Consumer Code (Legislative Decree 206/2005), without any penalty and without specifying the reason.
The decision to exercise the right of withdrawal must be communicated by the Consumer Buyer within 14 days of receiving the product ; in the case of separate delivery of multiple goods, ordered by the consumer Buyer with a single order, the fourteen-day deadline for exercising the right of withdrawal starts from the day on which the last good is delivered.
When you decide to return only one product from an order, the shipping cost is borne by the buyer.
The right of withdrawal is exercised upon sending by the Consumer Customer within the 14 days referred to above.
LA MADAME BLONDE reserves the right to withhold the refund until it has received the products subject to the right of withdrawal, or until the consumer buyer has demonstrated that he has sent the goods back, depending on which situation occurs first.
However, if the methods, conditions and terms for exercising the right of withdrawal are not respected, as specified in this article, the consumer Buyer will not be entitled to a refund of the sums already paid . In this case, the consumer Buyer will be able to regain, at his expense , the product in the state in which it was returned to LA MADAME BLONDE. Otherwise, the returned products will be retained, as well as all sums already paid by the Consumer Buyer for the relevant purchase. Shipping and transport costs are the responsibility of the Buyer.
  • It is NOT possible to make EXCHANGES or obtain REFUNDS for discounted products.
15. INTELLECTUAL PROPERTY
You acknowledge and agree that all copyrights, trademarks and any intellectual property rights in the materials or content presented as an integral part of the website are owned by us and those who have granted us license to use them. You may only use such material in ways for which you receive express authorization from us or from those who have granted us licenses for their use. This will not prevent you from using this website to the extent necessary to copy your order information or Contact details.
16. WRITTEN COMMUNICATIONS
Applicable legislation requires that part of the information or communications we send you be in writing. By using this website, you agree that most communications exchanged with us will be in electronic format. We will contact you via email, or provide you with information by placing appropriate notices on this website. For contractual purposes, you consent to this electronic means of communication by acknowledging that all contracts, notices, information and other communications that we provide to you electronically will comply with the legal requirement that such communications be in writing. This provision does not limit in any way the rights recognized by current legislation.
17. POSSIBILITY OF REMINDERS FOR PRODUCT REVIEWS
After purchasing a product, you will be asked whether or not you want to give consent for a review on the product in question. If you give your consent, you will be sent a reminder inviting you to leave a review 15 days after placing your order.